Overall student or graduate satisfaction

Description

It is a quantitative indicator that shows average of valoration of overall quality of the courses offered.

It is usually calculated through a likert-scale survey. It could be a mean or a proportion of students giving a specific valoration. It could be specific for freshmen, undergraduates or graduates.

As far as the level of decision making is concerned, it is an operational indicator and falls within Teaching & Learning scope.

Decision-making uses

• Identify improvements to be applied in the programme.

Formula

Average valoration of overall satisfaction with courses offered.